LUNA WILLOWS DRESS
Delivery Policy
We offer LOCAL shipping by our courier service partners, Janio and Rzyexpress. All orders will be processed for courier pick-up once payment has been made and verified. Your orders will be delivered to you within 3-5 working days. The delivery and scheduling of your orders will be determined by the courier service partners, and we do not provide specific delivery time slots due to the delivery routing, as well as the delivery load. All deliveries will be tracked, and you will be notified of your order’s tracking number. The tracking number will be sent to the email indicated by you.
Deliveries may be delayed during peak seasons. Should you wish to send us feedback on the delivery service, please send us a message via email at Juneoesque LLP. Alternatively, you can reach out to us via direct message on our website.
Exchange Policy
Product pictures provided on this site are provided to help recognize products. Due to packaging redesign and improvements these may not reflect exactly on the package you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was input into the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. To complete your return, we require a receipt or proof of purchase.
Juneoesque LLP shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by email at Juneoesque LLP or call our hotline at Juneoesque LLP or by the next working day within 24 hours.
- Unless item is defected and out of stock, there are strictly no refunds
- Defects refer to conditions such as a hole found, missing button, deemed (after sending us a picture for verification) as unwashable stains. If item is not subjected as defected, do note that Juneoesque can reject the option of refunds
- Should an item be found defected, do email us within 7 days after order has been shipped. Item must be in original condition; unwashed, unworn, brand new and re-saleable. Item sent back to us must be accompanied by a Certificate of Posting, with all postage costs absorbed by us
- Measurement discrepancies of 0.5 – 1” are not deemed as defects
- Exchange policy is that u can send it back to us via a traceable source.
- We will issue you a credit note for u to use it to buy another item on www.juneoesque.com
Note: traceable source is preferred to prevent dispute in case items are sent but not received.
Traceable source refers to courier / registered mail. - Do note that items purchased via credit note will not be eligible for any further exchange.
- Exchanges will need to be sent back within 7 working days 🙂
Do contact us at june@juneoesque.com should you have further enquiries. Thank you.
